STORE PICKUP - FREE

Address: C/ San Vicente Mártir 84 Valencia, from 10:30 a.m. to 8 p.m. once the collection notification email has been received.

Orders paid for by cash on delivery will not be accepted. Orders to be picked up in store must be paid in full.

Orders with the option of in-store pickup will have a maximum period of 15 days to collect them.

NO MODIFICATIONS OR CANCELLATION OF ORDERS COMMUNICATED BY EMAIL WILL BE ACCEPTED. CUSTOMER SERVICE MUST BE CONTACTED ON 636 890 614 FROM 10:30 AM TO 7 PM. FROM MONDAY TO FRIDAY WITHIN 12 HOURS OF PLACING THE ORDER. IF IT IS A WEEKEND, IT MUST BE COMMUNICATED ON MONDAY. OTHERWISE, THE ORDER WILL BE PROCESSED AS NORMALLY.

SHIPPING IN 48/72 HOURS

Receive your product at home with our express service.

SECURITY IN YOUR PAYMENTS

All payments are made 100% securely through our platform.

CONDITIONS TO BE MET TO REQUEST A REFUND:

Please note that changes are not accepted for the following items:

1. Items with discounts/offers without exceptions.
2. Leather items with metallic effect.

Follow these instructions:

• The product label must be attached to the garment.
• The item must not be worn or washed, it must be returned in the same condition as it was sent.
• You can make your exchange or return up to 15 calendar days after receiving your order.
  
• You must provide the products to the transport company so that they can receive and inspect them.
• For size or product changes, the first change is FREE.
• Refunds will be made for the amount paid less shipping costs.
• The refund will be made once the order arrives at our offices and we check that it meets the conditions mentioned above.
  

CONDITIONS FOR RETURNING A DEFECTIVE PRODUCT:

We check every detail of the product when it is shipped, but if you find any fault with your product, we would love to provide it to you again in perfect condition. What should you do?

1. Send an email to Alaincoxbag@gmail.com with the subject DEFECTIVE PRODUCT, also attaching photos where we can see the faults in the product, as well as the invoice or purchase receipt. THE NOTIFICATION MUST BE MADE WITHIN A MAXIMUM PERIOD OF 24 HOURS AFTER RECEIVING THE ORDER.
2. We will contact you to collect your order free of charge from your home.
3. Include a note inside the package specifying the name of the buyer, the date of purchase, the date of receipt, the email address you used to contact us, and a brief description of the defect in the item.
4. Once the package has been received at our offices, the team will review the order and the product. If the conditions have been met, the product will be replaced within a maximum period of 15 calendar days after it has been reviewed and approved.

In the event that the product is no longer available or arrives back in stock, you will be given the option of exchanging it for another product or requesting a refund for the amount.

NOTE: The customer who manages a return for a defective product assumes responsibility, as well as all legal consequences that may arise from bad faith conduct constituting fraud. To notify us that an item is defective, you have 3 days from receipt and the way must always be to write an email to: alaincoxbag@gmail.com